Advatek Support Services

A seamless extension of your IT department

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We take care of your infrastructure so your teams can focus on growth

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Let Advatek Support your IT Systems

We can provide a support wrap for the solutions that we deploy all the way through to a fully managed solution for all of the infrastructure in your network.

Advatek as your Managed Support Provider

We pride ourselves on building strong relationships across your organisation, becoming a trusted virtual extension of your internal IT team. All our support customers have access to our technical experts not just for fault resolution, but also as a resource for advice and recommendations.

We use best-in-class IT management toolsets to proactively monitor and alert if an issue occurs so you can be assured that at all times the IT infrastructure that we support is running optimally.

  • Round the clock service
  • Alerting and notifications
  • Incident remediation and support
  • Escalation
  • Online reporting
  • Service Management

Advatek’s support levels

Our services are adaptable to businesses of all sizes and needs, and we can scale up with you.

Standard Enhanced Managed Service

Service Desk Access

Management of Manufacturer TAC

Incident Management

3rd line support only (initial investiagtion required)



Questions & Queries


Remote System Access


Automated Alerts


Configuration Management


Firmware and Patching


Change Management


Change Advisory Board


Problem Management


Capacity Management


Asset Management


Service Management (quartely)


Get started with Advatek Support Services

Advatek deliver business and technology outcomes with a commitment to service that is second to none.

All Advatek Managed Services include the following:

Unified cloud management.
All Advatek services, including public and private clouds, data protection, and disaster recovery, are managed, controlled, and visible through the Secure Cloud Console.
Network support services.
Network Support services and multi-cloud connectivity allow you the freedom to keep your existing network policies and investments in place while ensuring that your workloads can interact.
Seamless onboarding and deployment.
Advatek takes a comprehensive approach to migrating data by including a dedicated project manager and cloud services engineers to ensure that data is migrated safely and securely.
Premium customer support.
Our support team is available via phone, email, and the ticketing system. That begins with our hassle-free onboarding process through to your ongoing operations.