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Advatek Support Services

Advatek will help your organisation reduce costs while improving service levels. We can integrate into any size or type of organisation and provide best-in-class IT support services. We strive to be a seamless extension of your IT department, creating the most effective IT solutions for your business.

Transparent pricing

Single point of contact

24/7 support

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Try us out for free

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Let Advatek Support your IT Systems

With support for both virtualized and non-virtualized environments, we provide full lifecycle management of servers, storage, security, networking, desktop support, PC hardware support, and all related technologies into one strategic partnership with global reach - all at very competitive prices.

Advatek as your Managed Support Provider

We pride ourselves on building strong relationships across your organisation, becoming a trusted virtual extension of your internal IT team. All our support customers have access to our technical experts not just for fault resolution, but also as a resource for advice and recommendations.

We use best-in-class IT management toolsets to proactively monitor and alert if an issue occurs so you can be assured that at all times the IT infrastructure that we support is running optimally.

  • Round the clock service
  • Alerting and notifications
  • Incident remediation and support
  • Escalation
  • Online reporting
  • Service Management

Advatek’s support levels

Our services are adaptable to businesses of all sizes and needs, and we can scale up with you.

Advanced
Managed Service

Service Desk Access

Management of Manufacturer TAC

Incident Management

Questions & Queries

Remote System Access

Enhanced Support & Monitoring Included

 

Configuration Management

 

Firmware and Patching

 

Change Management / Change Advisory Board

 

Problem Management

 

Capacity Management

 

Asset Management

 

Service Management (quarterly)

 

Get started with Advatek Support Services

Advatek deliver business and technology outcomes with a commitment to service that is second to none.

All Advatek Managed Services include the following:

Unified cloud management.
All Advatek services, including public and private clouds, data protection, and disaster recovery, are managed, controlled, and visible through the Secure Cloud Console.
Network support services.
Network Support services and multi-cloud connectivity allow you the freedom to keep your existing network policies and investments in place while ensuring that your workloads can interact.
Seamless onboarding and deployment.
Advatek takes a comprehensive approach to migrating data by including a dedicated project manager and cloud services engineers to ensure that data is migrated safely and securely.
Premium customer support.
Our support team is available via phone, email, and the ticketing system. That begins with our hassle-free onboarding process through to your ongoing operations.
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