FORGOT YOUR DETAILS?

Advatek Support Services

A seamless extension of your IT department

microsoft office 365 backup microsoft office 365 5 star google reviews

Advatek Blue

Let's start a conversation

We take care of your infrastructure so your teams can focus on growth

Full name(Required)
This field is for validation purposes and should be left unchanged.

We protect your personal information in accordance with our Privacy Policy

Let Advatek Support your IT Systems

We can provide a support wrap for the solutions that we deploy all the way through to a fully managed solution for all of the infrastructure in your network.

Advatek as your Managed Support Provider

We pride ourselves on building strong relationships across your organisation, becoming a trusted virtual extension of your internal IT team. All our support customers have access to our technical experts not just for fault resolution, but also as a resource for advice and recommendations.

We use best-in-class IT management toolsets to proactively monitor and alert if an issue occurs so you can be assured that at all times the IT infrastructure that we support is running optimally.

  • Round the clock service
  • Alerting and notifications
  • Incident remediation and support
  • Escalation
  • Online reporting
  • Service Management

Advatek’s support levels

Our services are adaptable to businesses of all sizes and needs, and we can scale up with you.

Standard Enhanced Managed Service

Service Desk Access

Management of Manufacturer TAC

Incident Management

3rd line support only (initial investiagtion required)

Monitoring

 

Questions & Queries

 

Remote System Access

 

Automated Alerts

 

Configuration Management

 

Firmware and Patching

 
 

Change Management

 
 

Change Advisory Board

 
 

Problem Management

 
 

Capacity Management

 
 

Asset Management

 
 

Service Management (quartely)

 
 

Get started with Advatek Support Services

Advatek deliver business and technology outcomes with a commitment to service that is second to none.

All Advatek Managed Services include the following:

Unified cloud management.
All Advatek services, including public and private clouds, data protection, and disaster recovery, are managed, controlled, and visible through the Secure Cloud Console.
Network support services.
Network Support services and multi-cloud connectivity allow you the freedom to keep your existing network policies and investments in place while ensuring that your workloads can interact.
Seamless onboarding and deployment.
Advatek takes a comprehensive approach to migrating data by including a dedicated project manager and cloud services engineers to ensure that data is migrated safely and securely.
Premium customer support.
Our support team is available via phone, email, and the ticketing system. That begins with our hassle-free onboarding process through to your ongoing operations.
TOP