Enhanced Managed Support for Ysgol Pen-Y-Bryn

Ysgol Pen-Y-Bryn is a coeducational Foundation Primary school based in Conwy, in North Wales. The school caters for children of many differing religions and beliefs but is essentially a Christian School and follows the Christian church year. The school is two form entry with more than 400 children on the roll.

Ysgol Pen-Y-Bryn has Enhanced Managed Support with Advatek, for their HP server and Sophos endpoints. The support contract gives them access to Advatek’s service desk, TAC support, incident management, monitoring and third line support. The cover is 4 hour on-site, 24/7.

With their incumbent supplier in some financial difficulties, Ysgol Pen-Y-Bryn found themselves without a support for their network.

“We had to start from fresh with our managed service provider and we were looking for a local supplier who could offer us the same service and pick up where our previous one had left off,” Geraint Edwards, Ysgol Pen Y Bryn

“We were really happy with the support contract that Advatek quoted, but more importantly we were happy that some of the technical staff who had been with us before had moved to Advatek. We’ve grown to know them over the years and that had a huge bearing on selecting Advatek. We trusted them and they knew our systems as they help build our system from scratch,”

In common with all schools, the past year has been a testing time for Pen Y Bryn. The network is critical to the running of the school, with teachers delivering remotely

“We needed to ensure that everything would run smoothly. The main network is run by the server and it needs to be reliable, not only for the children; we had a lot of key worker children coming in who needed access to the network, but also the teachers who needed access to our file systems and office staff to make sure everything was running smoothly. Advatek made sure that was the case.

“We always know that support is an email or a phone call away, and if anything is needed usually it can be done remotely, or if not, they will try and get onto site as soon as they possibly can.

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